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Sr FA BSS - Dutch Speaking

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Job Title : : Sr FA BSS - Dutch Speaking
Location : : Mechelen, Belgium
Posted on : : Fri Jan 11, 2019
Apply before : : Sat Jan 11, 2020
Job Type : : Freelance
Experience required : : 3 years - 6 years
Job category: : Other
 Job Description

Senior Functional Analyst BSS


Job description

•Working in a team of functional and technical analysts handling projects on the BSS S&CS systems within the  environment.

•Functional scope includes:

oCustomer management

oAppointments & ticketing


oCredit check

oFraud management

oContact center

Call routing


Product management

Product holding

Best offer

Order management

Order intake

Order confirmation

OMS & troubleshooting

Cooperation with other teams to realize projects End-to-End

Online team - Customer facing web applications & apps

BSS Rating & Billing team: pre-billing, post-billing, realtime rating for mobile and fixed

OSS team: technical order management & provisioning

Strong background in requirements gathering, functional analysis and solution design

Used to working in a complex system landscape with integration points to external systems

Knowledge of product life cycle and customer care in a Telecom environment

Knowledge of Pega or Netcracker is a plus

Technical background is a plus

Result driven

Clear communicator


Team player

Fluent spoken and written English is a must

NL or FR is a plus

Expertise required

Soft skills required

Language requirement

Apply before : Sat Jan 11, 2020
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