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Sr FA BSS - Dutch Speaking

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Job Title : : Sr FA BSS - Dutch Speaking
Location : : Mechelen, Belgium
Posted on : : Fri Jan 11, 2019
Apply before : : Sat Jan 11, 2020
Job Type : : Freelance
Experience required : : 3 years - 6 years
Job category: : Other
 
 Job Description

Senior Functional Analyst BSS


 


Job description


•Working in a team of functional and technical analysts handling projects on the BSS S&CS systems within the  environment.


•Functional scope includes:


oCustomer management


oAppointments & ticketing


oCommunications


oCredit check


oFraud management


oContact center


Call routing


IVR


Product management


Product holding


Best offer


Order management


Order intake


Order confirmation


OMS & troubleshooting


Cooperation with other teams to realize projects End-to-End


Online team - Customer facing web applications & apps


BSS Rating & Billing team: pre-billing, post-billing, realtime rating for mobile and fixed


OSS team: technical order management & provisioning


Strong background in requirements gathering, functional analysis and solution design


Used to working in a complex system landscape with integration points to external systems


Knowledge of product life cycle and customer care in a Telecom environment


Knowledge of Pega or Netcracker is a plus


Technical background is a plus


Result driven


Clear communicator


Ownership


Team player


Fluent spoken and written English is a must


NL or FR is a plus


Expertise required


Soft skills required


Language requirement

Apply before : Sat Jan 11, 2020
 
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