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Productmanager ‘Mijn Burgerprofiel’ - Dutch Speaking

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Job Title : : Productmanager ‘Mijn Burgerprofiel’ - Dutch Speaking
Location : : Brussels, Belgium
Posted on : : Tue Oct 09, 2018
Apply before : : Wed Oct 09, 2019
Job Type : : Freelance
Experience required : : 3 years - 6 years
Job category: : Account / Product Managers
 Job Description

Technical context

My Citizen Profile is a program with six subprojects, each with their own functionalities. Together these components make up My Citizen Profile, and are built in such a way that they can be deployed - relatively - independently of each other. We strive to achieve a Continuous Deploy and release rhythm.

The Product Manager will help shape this process, with the emphasis not so much on the technical aspect of deployment (within the teams), but will be responsible for orchestration including communication to the outside world, either internally within AIV, or externally to the partners.

Given the sensitive information that My Citizen Profile shows / deals with, there are a number of important safety and privacy aspects that need to be set up and monitored. These activities were all identified and planned. 

The complete setup of DevOps activities is also a track within this exercise.

At this stage of the project, the Product Manager will take on the role of Project Manager on these activities.

Business context

Local, Flemish and federal government services each offer a solid package of products and services for citizens. Knowing what and how you can go to whom, is therefore quite a job. My Citizen Profile bundles all information, across administrative levels, and unlocks what the citizen expects from the government, at the moment that suits him or her best, even after office hours or during the weekend.

This initiative starts from the real needs of citizens, who are actively involved in the design through co-creation. Information is personalized and structured from the questions, tasks and life events of the citizen. My Citizen profile thus turns the fragmented government landscape into an integrated government experience.

My Citizen Profile fits in with the overarching Flemish information and ICT policy and realizes the ambition of the Flemish Government to offer all administrative transactions between government and citizens, companies and organizations through various digital channels by 2020, from one virtual and digital counter .

My Citizen profile is being developed in line with the principles of the web universe, with respect for the individuality and autonomy of the local authorities.

My Citizen profile provides better informed citizens. Citizens can specify their own preferences for which they wish to receive information that is displayed thematically (my family, my environment, my real estate, ...) together with the related digital government services.

Citizens receive quick updates in a user-friendly manner about matters in which they are interested and / or who are concerned. In a first phase, the focus is on notifications based on explicit preferences such as 'I am going to build' or on the basis of status changes in active files.

This initiative also allows you to request digital certificates and extracts without movements, 24/24 and 7/7. This means a serious time saving for the citizen and the civil servant.

Finally, special attention is paid to standardization of information, which should ensure greater coherence, better understandability and better findability, including via the web.

In order to shape My Citizen Profile, various ongoing or new initiatives are initiated within and outside the organization that each work out a building block that can later also be used generically within projects of the Flemish Government.


Desired start date 15/08/2018


Additional job information In this context we are looking for a person who is willing to combine a number of functions and activities under the more generic term of Product Management. 


As already indicated in the section 'Technical Context' this will be about:

- Give shape to the release process

- Project management activities regarding the setup of safety and privacy tracks, and DevOps setup. In this context, steering groups are organized with external partners (Cronos, Facility Company) that will prepare and lead the Product Manager. 

In addition, it is expected:

- Close cooperation with the Test Manager with whom you monitor the Quality Gates together.

- You will obtain a transversal functional overview of all functionalities of My Citizen Profile. 

- You take on a number of Change Management tasks:

o You make proposals for the design of a Change process

o You detect / identify requests for changes and propose priorities to the Core team.

o You have an overview of functionalities that are planned for the future

o You have a view of the backlog and the funnel

- This knowledge will also allow you to communicate clearly to customers / customers about release content and possibly incoming questions

- Communication regarding release content to internal and external partners

- You monitor the RUN stability of the existing services

- You monitor the performance and behavior of My Citizen profile after each release (Sanity check after release)

Important to note is that the candidate can help shape these processes / organization setup.

The Product Manager will be part of the Core team of My Citizen Profile, which coordinates over the projects, direction and direction of the program.

The assignment is intended for 90 MD and will be taken in smaller subcontracts.The desired work schedule is 5 days per week.

Skills selected:

Skill Requested Type of answer

Broad knowledge of projects and organizations. Sufficient IT technical knowledge to be able to follow the technical leads. Emphasis is on Business interactions and sensitivity. Senior (8.00 years) Experience levels and years of experience

Sector knowledge selected:

Skill Requested Type of answer

Experience with and knowledge about the operation of the Flemish Government is a plus. Yes Yes / No


General skills selected:

Skill Requested Type of answer

Dutch Yes Yes / No

You have strong oral and written communication skills. Yes Yes / No

You are intrinsically motivated and feel involved in the context of the Flemish Government. Yes Yes / No

You are customer and result oriented. Yes Yes / No

You are strongly analytical. Yes Yes / No

You are a constructive team player who strives for added value. Yes Yes / No

You handle conflicts at an appropriate level. Yes Yes / No

You act with the necessary autonomy. Yes Yes / No

You work purposefully, efficiently and pragmatically. Yes Yes / No

You can deal with ambiguity and uncertainty. Yes Yes / No

You can quickly act in new material. Yes Yes / No

You can approach problems both holistically and professionally in function of the target audience and the desired result. Yes Yes / No

You can develop and realize a concept. Yes Yes / No

You can argue your analysis results and you are flexible enough to adjust based on the arguments of various stakeholders. Yes Yes / No



Apply before : Wed Oct 09, 2019
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