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Functional Analyst BSS

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Job Title : : Functional Analyst BSS
Location : : Mechelen, Belgium
Posted on : : Wed Oct 03, 2018
Apply before : : Thu Oct 03, 2019
Job Type : : Freelance
Experience required : : 3 years - 6 years
Job category: : Analysts
 
 Job Description

Job description


•Working in a team of functional analysts handling projects on the BSS S&CS systems within the Telenet Pega and Salesforce environment.


•Functional scope includes:


oAppointments & ticketing


oInteraction management


oMarketing


oNext best action/next best offer


oPortals


oReporting


oSurveys


oUser management


oWork management


•Cooperation with other teams to realize projects End-to-End


oOnline team - Customer facing web applications & apps


oOSS team - technical order management & provisioning


Required Expertise


•Strong background in functional analysis and solution design


•Used to working in a complex system landscape with integration points to external systems


•Experience in reviewing of technical project documentation


•Knowledge of Pega is a must


•Knowledge of Salesforce is a plus


•Knowledge of O2B process and customer care in a telecom environment is a plus


•Technical background is a plus


Required soft skills


•Result driven, can-do attitude


•Analytical skills, abstract thinker


•Good communicator, good listener


•Team player, collaborative spirit


•Working in an organized way, producing well-structured analysis deliverables


•Taking ownership, able to drive project solutioning process


Language requirement


•Fluent spoken and written English is a must


•Dutch or French is a plu

Apply before : Thu Oct 03, 2019
 
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