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Functional Analyst BSS

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Job Title : : Functional Analyst BSS
Location : : Mechelen, Belgium
Posted on : : Wed Oct 03, 2018
Apply before : : Thu Oct 03, 2019
Job Type : : Freelance
Experience required : : 3 years - 6 years
Job category: : Analysts
 Job Description

Job description

•Working in a team of functional analysts handling projects on the BSS S&CS systems within the Telenet Pega and Salesforce environment.

•Functional scope includes:

oAppointments & ticketing

oInteraction management


oNext best action/next best offer




oUser management

oWork management

•Cooperation with other teams to realize projects End-to-End

oOnline team - Customer facing web applications & apps

oOSS team - technical order management & provisioning

Required Expertise

•Strong background in functional analysis and solution design

•Used to working in a complex system landscape with integration points to external systems

•Experience in reviewing of technical project documentation

•Knowledge of Pega is a must

•Knowledge of Salesforce is a plus

•Knowledge of O2B process and customer care in a telecom environment is a plus

•Technical background is a plus

Required soft skills

•Result driven, can-do attitude

•Analytical skills, abstract thinker

•Good communicator, good listener

•Team player, collaborative spirit

•Working in an organized way, producing well-structured analysis deliverables

•Taking ownership, able to drive project solutioning process

Language requirement

•Fluent spoken and written English is a must

•Dutch or French is a plu

Apply before : Thu Oct 03, 2019
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